How does Single Sign-On work?

Single Sign-On (SSO) with HelpDesk enables technicians to securely authenticate their account and access multiple systems with a single set of credentials. Admin of the accounts can choose a SAML 2.0 identity provider (IdP) like Okta, Azure, OneLogin, AD FS, etc., to login to your HelpDesk account without having to remember another password. On enabling SSO, technicians can conveniently access multiple systems with a single set of credentials.

Setting up Single Sign-On

Login with an IdP of your choice

Configure an identity provider

Admin needs to register the HelpDesk application with a SAML 2.0 IdP to receive the Single Sign-On URL, IdP Issuer URL and X.509 certificate (Base64).

Configure HelpDesk account for SSO

Configure the HelpDesk account by providing the single sign-on and issuer URLs, and X.509 certificate via HelpDesk web interface.

Enabling SSO for technicians

Once SSO is enabled for the HelpDesk account, admin can invite technicians with SSO login permissions or enable SSO for existing technicians.

Accessing SSO enabled accounts

Once SSO is enabled, technicians can login to their accounts via web or desktop application. Credential authentications will be carried out by the IdP; technicians can use a single set of IdP credentials for accessing multiple systems.